{"id":4733,"date":"2022-08-12T14:49:58","date_gmt":"2022-08-12T11:49:58","guid":{"rendered":"https:\/\/luvatjavalvonta.fi\/workshoppar-for-kundnytta\/"},"modified":"2023-05-03T13:32:54","modified_gmt":"2023-05-03T10:32:54","slug":"workshoppar-for-kundnytta","status":"publish","type":"page","link":"https:\/\/luvatjavalvonta.fi\/sv\/kundorienterad-utveckling\/mal-och-beslut\/forhandlingsskede\/workshoppar-for-kundnytta\/","title":{"rendered":"Workshoppar f\u00f6r kundnytta"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>N\u00e4r nya servicehelheter eller andra betydande f\u00f6r\u00e4ndringar genomf\u00f6rs i tj\u00e4nsten Tillst\u00e5nd och tillsyn involverar projektet helhetens substansmyndigheter i utvecklingen av tj\u00e4nsten. Utvecklingsarbetet inleds med att utreder vilka myndighetssakkunniga som beh\u00f6vs. Utredningen inleds genom att man ordnar en eller flera servicedesignworkshoppar i vilka myndigheter fr\u00e5n relevanta omr\u00e5den deltar och, n\u00e4r det g\u00e4ller servicehelheter, \u00e4ven kunder som anv\u00e4nder dem.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-276\" src=\"https:\/\/luvatjavalvonta.fi\/content\/uploads\/2020\/08\/2020-07_LV_www_yla\u0308kuva_3.jpg\" alt=\"\" width=\"1289\" height=\"466\" srcset=\"https:\/\/luvatjavalvonta.fi\/content\/uploads\/2020\/08\/2020-07_LV_www_yla\u0308kuva_3.jpg 1289w, https:\/\/luvatjavalvonta.fi\/content\/uploads\/2020\/08\/2020-07_LV_www_yla\u0308kuva_3-300x108.jpg 300w, https:\/\/luvatjavalvonta.fi\/content\/uploads\/2020\/08\/2020-07_LV_www_yla\u0308kuva_3-1024x370.jpg 1024w, https:\/\/luvatjavalvonta.fi\/content\/uploads\/2020\/08\/2020-07_LV_www_yla\u0308kuva_3-768x278.jpg 768w\" sizes=\"auto, (max-width: 1289px) 100vw, 1289px\" \/><\/p>\n<h2>Workshoppar<\/h2>\n<p>Workshopparna baserar sig p\u00e5 <a href=\"https:\/\/luvatjavalvonta.fi\/asiakaslahtoisen-kehittamisen-malli\">modellen f\u00f6r kundorienterad utveckling<\/a> (endast p\u00e5 finska), d\u00e4r fokus ligger p\u00e5 kundernas operativa behov. M\u00e5let f\u00f6r servicedesignworkshopparna \u00e4r att<\/p>\n<ul>\n<li>informera myndigheterna om den helhet som utvecklas<\/li>\n<li>beskriva modellen f\u00f6r kundorienterad utveckling<\/li>\n<li>skapa en grund f\u00f6r engagemang i serviceupplevelser via en disk<\/li>\n<li>involvera kunderna i samutveckling<\/li>\n<\/ul>\n<p>Genom workshopparna synligg\u00f6rs kundernas behov f\u00f6r myndigheterna och \u00e4ven f\u00f6r myndigheternas ledning, vilket hj\u00e4lper ledningen att engagera sig i gemensamma m\u00e5l.<\/p>\n<p>F\u00f6re workshopparna \u00e4r det motiverat att kartl\u00e4gga nul\u00e4get med intervjuer och annat bakgrundsarbete. Workshopparna st\u00e4rker beskrivningen av nul\u00e4get och specificerar servicev\u00e4gen till m\u00e5ll\u00e4get. P\u00e5 workshopparna som riktas till kunderna forts\u00e4tter bearbetningen av servicev\u00e4gen, och tillst\u00e5ndss\u00f6kandes behov och erfarenheter kartl\u00e4ggas.<\/p>\n<p>Servicedesignworkshopparna, intervjuerna och bakgrundsarbetet planeras, faciliteras och dokumenteras av partnern till Tillst\u00e5nds- och tillsynstj\u00e4nsten (projektet).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>N\u00e4r nya servicehelheter eller andra betydande f\u00f6r\u00e4ndringar genomf\u00f6rs i tj\u00e4nsten Tillst\u00e5nd och tillsyn involverar projektet helhetens substansmyndigheter i utvecklingen av tj\u00e4nsten. Utvecklingsarbetet inleds med att utreder vilka myndighetssakkunniga som beh\u00f6vs. Utredningen inleds genom att man ordnar en eller flera servicedesignworkshoppar i vilka myndigheter fr\u00e5n relevanta omr\u00e5den deltar och, n\u00e4r det g\u00e4ller servicehelheter, \u00e4ven kunder som [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":4739,"menu_order":102,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-4733","page","type-page","status-publish","hentry"],"acf":{"ai_extra_content":"","ai_instructions":"","ai_hidden_page":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Workshoppar f\u00f6r kundnytta - Luvat ja valvonta<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.luvatjavalvonta.fi\/asiakaslahtoinen-kehittaminen\/tavoitteet-ja-paatos\/tunnusteluvaihe\/asiakashyotytyopajat\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Workshoppar f\u00f6r kundnytta - Luvat ja valvonta\" \/>\n<meta property=\"og:description\" content=\"N\u00e4r nya servicehelheter eller andra betydande f\u00f6r\u00e4ndringar genomf\u00f6rs i tj\u00e4nsten Tillst\u00e5nd och tillsyn involverar projektet helhetens substansmyndigheter i utvecklingen av tj\u00e4nsten. 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